📩User notifications

We send the following automated notification emails to the user:

• A notification email when an incoming transfer has been received from the user (bank transfer, card payment or crypto transfer).

• A confirmation email when the converted funds have been sent to destination, with the detail of the transaction (date, transaction ref., amount received, amount sent, exchange rate, beneficiary, origin, destination).

• A notification email if a bank transfer was received without a purchase reference.

• A confirmation email once a new wallet address has been validated.

• If the user passes KYC:

  • An email confirming that we have receiving his/her personal info and that we will review them within 48h.

  • An email informing the user once his/her KYC has been validated.

  • Emails if any submitted documents have been rejected for non-compliance.