📩User notifications

We send the following automated notification emails to the user:

  • A notification email when an incoming transfer has been received from the user (bank transfer, card payment or crypto transfer).

  • A confirmation email when the converted funds have been sent to destination, with the detail of the transaction (date, transaction ref., amount received, amount sent, exchange rate, beneficiary, origin, destination).

  • A notification email if a bank transfer was received without a purchase reference.

  • A confirmation email once a new wallet address has been validated.

  • If the user passes KYC:

    • An email confirming that we have receiving his/her personal info and that we will review them within 48h.

    • An email informing the user once his/her KYC has been validated.

    • Emails if any submitted documents have been rejected for non-compliance.

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