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User notifications
We send the following automated notification emails to the user:
- A notification email when an incoming transfer has been received from the user (bank transfer or crypto).
- A confirmation email when the converted funds have been sent to destination, with the detail of the transaction (date, transaction ref., amount received, amount sent, exchange rate, beneficiary, origin, destination).
- A notification email if a bank transfer was received without a purchase reference.
- A confirmation email once a new receiving wallet address has been validated.
- If the user passes KYC:
- An email confirming that we have receiving his/her personal info and that we will review them within 48h.
- An email informing the user once his/her KYC has been validated.
- Emails if any submitted documents have been rejected for non-compliance.