We send the following automated notification emails to the user:
A notification email when an incoming transfer has been received from the user (bank transfer or crypto).
A confirmation email when the converted funds have been sent to destination, with the detail of the transaction (date, transaction ref., amount received, amount sent, exchange rate, beneficiary, origin, destination).
A notification email if a bank transfer was received without a purchase reference.
A confirmation email once a new receiving wallet address has been validated.
If the user passes KYC:
An email confirming that we have receiving his/her personal info and that we will review them within 48h.
An email informing the user once his/her KYC has been validated.
Emails if any submitted documents have been rejected for non-compliance.